Wondering where your parcel is?
- Call 131 318 for further updates on your order, please be sure to have your tracking number ready prior to call.
We have a 7 day exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a proof of purchase.
NOTE: please make sure there is no cologne, lint, stains or other defects on your exchanges item otherwise these will not be accepted.
Exchanges must be posted back to the provided address within 3 business days.
To start an exchange, you can contact us at etienneclothing@outlook.com. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any exchange questions at etienneclothing@outlook.com.
Missing parcels
- Call 131 318 for further updates on your order.
Your parcel is tracked by the courier company, once your order is packed you will be sent an order confirmation message with tracking details.
If the courier company has attempted delivery or held the parcel as they were unable to deliver your package, you will need to contact them to locate your parcel. It is the customers responsibility to track the item and check for this information.
We need to be notified if it is over a month since your order has been dispatched and you still haven't received your parcel, we will then proceed to follow up on your missing parcel.
- Call 131 318 for further updates on your order.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective with photo’s of the damaged item, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have with tracking details sent to our customer service team at etienneclothing@outlook.com
Please keep in mind we wont always be able to exchange with you due to stock availability.
Refunds
Due to being a small business it can be difficult to give refunds.
Due to our fully detailed size guide & "shipping & returns" tab below our description we hope to make you fully aware of garment sizes & returns policy before your purchase.
We strive to give the best quality garments and shipping to your satisfaction.
We hope you are pleased with your purchase.
There will unfortunately be a no refunds policy unless you have received the garment in a damaged condition.
Please be aware that before each garment is packed & sent, it has been scanned & confirmed to be in quality condition.
Returns for refund are not available for any item purchased during a promotional period, this includes sales, discount & promotional codes.
For further concerns contact us at etienneclothing@outlook.com